Delivery & Return
GENERAL DELIVERY TERMS
- FREE delivery on orders of $200 or over; EXCLUDES ALL FURNITURE ORDERS
- Delivery available within Australia only. International delivery is not available from habitania.com.au
- Australia wide delivery EXCEPT for furniture orders. SEE BELOW FOR INFORMATION ON FURNITURE DELIVERIES.
- ALL Habitania orders will be dispatched within 7 working days after payment has been received and confirmed.
- Pick up in store or third-party courier delivery option available at an additional cost. (door-to-door service)
- Delivery range is Metro Sydney, Metro Melbourne, and Metro Newcastle.
- Delivery fee is from $50/piece for Bedside and Side Table; and $80/piece for Console, Buffet, Coffee Table and Cabinet.
- PLEASE SPECIFY DURING ORDER IF PICK UP IN STORE OR OPT IN FOR COURIER.
Goods will be delivered to the address specified on the order. In instances where the delivery address is an office address, shared house or apartment, the delivery agent will make reasonable attempts to contact you however, you agree that we may deliver to an individual at the delivery address and will be able to rely on that individuals’ instructions as if they were your own.
Upon checking out online, please review the product details to determine if larger items require self-assembly. Unpacking, assembly and installation fees are not included as part of your delivery fee.
Habitania reserve the right to not deliver an order if it is believed that the address is not secure. If there are any issues with your order, a Habitania representative will contact you.
Habitania may dispatch a multi-item order from different locations at different times depending on stock availability. In the instance that Habitania split a delivery, the customer will not be charged for any additional deliveries.
DELIVERY IN PEAK TRADE AND SALE PERIODS
Please note that during busy sale periods, delivery orders may take a little longer due to the high order volumes.
Habitania will endeavour to have your items ready for collection or shipped as soon as possible.
GENERAL RETURN TERMS
If you receive an item that is defective or different from what you ordered, please return it within 14 days. We are not able to accept returns or refunds for change of mind. However, we will be able to offer an exchange. Defective items exempt.
You can return an item in-store at any of our Habitania locations. Simply ensure your goods match the returns/exchange conditions list below and present a copy of your Tax Invoice.
- Items are in saleable condition
- Items are unused with original tags attached and/or sealed packaging
- You have retained a copy of your Tax Invoice
Return your items for FREE at any Habitania location. Simply ensure your goods match the above return conditions and present a copy of your Tax Invoice. Your Tax Invoice must be presented in order to be eligible for exchange.
PROOF OF PURCHASE
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Original register receipt, an electronic or photograph will be accepted
- Online Tax Invoice (order confirmations will not be accepted)
- Original return/exchange receipt/gift receipt
- Financial Statement (i.e bank statement, credit card statement)
GIFT OR BONUS WITH PURCHASE OFFERS AND BUNDLED ITEMS
Where merchandise is purchased with a gift or bonus offer, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus or it is not in saleable condition, the value of any available refund or exchange will be reduced by the value of the gift or bonus.
In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any outstanding owing.
Questions about the Delivery & Return Policies should be sent to firstname.lastname@example.org